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** Best practices for use of the FFLGuard HelpDesk... **
Use of our HelpDesk to answer all of your questions is part of the Basic Services provided to you in your yearly fee.  Per the Agreement that you signed when you joined, as well as on every stitch of printed material related to the Program, the amount of HelpDesk time allocated to each client is one hour, unless you have moved up from a BASIC client to an ELITE client in our SERVICE TIERS, in which case your HelpDesk time is unlimited. You can keep track of every HelpDesk question that you've ever posed in your Account area within the Clients-Only Website.  A good rule of thumb is that 5 to 6 questions usually tally up to an hour.  At that point, the system automatically notifies you that your hour is depleted, and you are given the option to purchase an new allotment of time.  If you choose not to pay for a new allocation of HelpDesk time, your hour will automatically be replenished upon next year's renewal. A good way to manage your HelpDesk time is to explore our Library in the Clients-Only Website before firing over a question.  Chances are we may have already addressed it in the past! --------------------------------------------------------- REMEMBER: An eAdvisory from FFLGuard, like this one, keeps clients updated on the internal workings and business of FFLGuard as an organization.  Feel free to forward it as you see fit. If you have any questions for me personally, please do not hesitate to contact me via e-mail (chris.chiafullo@fflguard.com) or by telephone as listed below. Warmest regards, Christopher M. Chiafullo FFLGuard National Coordinating Counsel and Director of Special Operations The Chiafullo Group, LLP Phone & Fax: 888-335-4731 Direct Extension: 706 This electronic message, including any attachments, may contain privileged & confidential attorney-client communications, attorney work product, and/or non-public information from The Chiafullo Group, LLP.  The information contained in this message is intended for the sole use of the designated recipient.  If you are not an intended recipient of this message, please notify the sender by replying to same, and then completely delete the message from your computer desktop and system.  If you are not the intended recipient of this message, any use, disclosure, copy, distribution or reproduction of the contents of this message or any portion thereof is not authorized, unequivocally prohibited, and may be unlawful. IRS Circular 230 Disclosure: As required by U.S. Treasury Regulations, we advise you that any tax advice contained in this communication is not intended to be used for, and cannot be used for, the purpose of avoiding penalties under the United States federal tax laws.

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