Our team must routinely bill travel time (as well as costs and expenses) when working for a client. Accordingly, our fees do not include travel fees, costs and expenses, which are subject to your payment of a retainer – over and above any other fees you have paid us – in advance of the rendering of our services outside the office.
The FFLGuard team travels at “blue collar” rates, so there are no first-class accommodations necessary for us to work with you. And because we are a national presence, our team reduces their billable hourly rates from their normal and customary hourly rate when traveling outside the office for you. In special circumstances, our travel fees (but never costs or expenses) may reduced even further or possibly to nothing at all.
We attempt to give you estimates in advance of such travel so you are not surprised by an invoice. We understand that these are not out-of-pocket expenditures that may be routine in the ordinary course of business for an FFL, which is why we attempt to make these charges as manageable as possible, and appreciate our clients willingness to work with us on this so as to deliver the best possible!